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The Official Publication
of the Mason Contractors
Association of America
Slap Their Backs
My first year in high school, I went out for the water polo team. Our coach was also the head baseball coach who never played water polo and couldn't swim. As the season progressed, we learned the basics and began to gel as a team. I liked our coach and discovered his baseball teams consistently went to the league championships, plus he held the league record for most coaching wins. Many of his players earned college scholarships, and several were playing in Major League Baseball.
As our league water polo games approached, the intensity increased. Our baseball coach was beginning to get the best from everyone on our young team. We were beating teams ranked much higher, and we rose from fifth to second in the league standings. Only one team stood in the way of our winning the league championships. That final game was awesome. We beat the best and went on to celebrate the victory.
As I manage my staff and leadership team, my natural tendency is to try to fix their problems. It is easy to find fault and criticize. Have you ever wished your people were as accountable, responsible and hard working as you? Do you often hope your people will change and improve?
People want to do more
Think about your project or company. You can't do it alone. You need staff, suppliers, subcontractors, managers, foremen and workers to get the job done. Most everyone wants to do a good job. And, the simplest way to get what you want is to give them the recognition they deserve.
A system that works
When I'm out of town, or when it's impossible to see everyone, I make time to write short appreciative notes. I often see these notes proudly posted on their bulletin boards for weeks. It is amazing how a kind word goes such a long way. I also leave short voice mail messages telling them how much I appreciate their work. Any praise or recognition given now is better than waiting for the "perfect" time to do it.
With our customers, architects, suppliers and subcontractors, I try to send handwritten thank you notes regularly. This keeps them excited about being on our team. This also motivates them to go the extra mile when we really need them.
A winning coach
|Last Updated on Thursday, 13 August 2009 17:14|