Masonry Magazine October 1996 Page. 22
Quest for Quality
Continued from page 9
work environments that attract and keep good people. They have avoided the wasted time and money caused by high employee turnover.
Increased Profitability
The list of examples is endless. However, the most significant bottom-line result from the implementation of Quality is the increase in productivity. In a price-sensitive industry the best way to increase profitability is through increased internal efficiency. Less mistakes, more profit.
Owner Enjoyment
Quality Management may have its greatest impact on owners and managers. The Quality Process will put the enjoyment back into running your business. Now you feel like a fire fighter with your company running you. Quality Management is different. You become pro-active, spending time running your business and getting the profits you deserve.
Here are some comments from MCAA's Quality Contractors:
"My employees feel better about themselves and are more motivated".
"People see themselves as part of a team and I have less turnover".
"I can't believe the changes in attitude and communications since we implemented the Quality Process".
"Employees are taking the initiative to do the job right the first time and there are less mistakes".
"There has been a 20% increase in productivity since I implemented the process three years ago".
"I'm no longer a fire fighter. I have more time to do the things I ought to be doing to run my business".
"Quality gives my company a unique competitive edge".
"It's fun to be in business again".
So... has MQI been successful?
From the standpoint of the number of contractors who have attended MQI probably not. MCAA wants more contractors to understand and implement the Process. And, MCAA will continue to support the Quality Process and offer MQI to its members.
From the customer's perspective nationally, it's hard to tell. But, for those customers who deal with MCAA's Quality Contractors - they see the improvement. They see that the quality is back.
From the standpoint of the mason contractors who have attended MQI and have implemented the Quality Process there is no question. They know that Quality pays...
Their bottom line proves it.
Al Roach is a General Partner of Callahan/Roach & Associates, trainers and consultants to the Masonry Industry. Callahan/Roach assisted MCAA in the dropment of MQI and provides the instruction for the MQI Programs. Callahan/Roach has offices in Ohio, Georgia and Colorado, and can be reached at 1-800-462-8217, fax 770-393-8185.