Masonry Magazine June 2000 Page. 26
Work Avoidance Strategies
A Manager's Guide to the Top Ten Work Avoidance Strategies
By Richard Ensman
Meet Joe. While he's knowledgeable, always present at work, and seemingly cooperative, he'll do almost anything to avoid tasks he doesn't like. Joe, in fact, has elevated his work avoidance strategies to an art, especially when requests from colleagues come in. Wise supervisors understand work avoidance styles and the strategies they can use to combat them.
1. DISRUPTION. Joe is miffed about a request from a colleague. He calls eight or nine people other colleagues, a vendor or two, and support staff and suggests that each in turn call a few other people in order to figure out how to best fulfill the colleague's request. Before you know it, Joe's colleague realizes that ten, fifteen or twenty other people are involved in the project and he's being inundated by telephone calls. Joe's rationale: I know how important this project is to my colleague. I was just trying to get some help. Supervisory strategy: Next time a request for help comes in, ask for an implementation plan.
2. DIVIDE AND CONQUER. The boss asks Alice to take on an additional responsibility. Alice immediately calls other people she's working with, advising them that the amount of time she can spend on projects important to them is now limited. Concern and anger result. Alice's rationale: I was trying to help these people make some backup plans so their work doesn't suffer. Supervisory strategy: Set priorities with Alice.
3. HIDE AND SEEK. George is due to handle a presentation at a meeting called by a colleague. George doesn't show up at the start of the meeting, which can't take place without him. Someone has to hunt George down. George's rationale: The boss gave me some other high-priority work to finish. Supervisory strategy: Be explicit about which meetings, appointments and deadlines are not left to George's discretion.
4. THE INFORMATION STRATAGEM. Mary is doing everything possible to avoid completing an important report. Every other day, she's back in the office with some minor question, problem or need for data. Mary's rationale: It's a complex project and I need help. Supervisory strategy: Issue a deadline for questions. Beyond that, expect bottom-line results.
5. AVOIDANCE. When it comes time for Bill to meet about a new set of tasks or a project, he asks an assistant or colleague to "get the instructions." Bill is not available. Bill's rationale: It's those other important priorities again. I need to spend time on them. Supervisory strategy: Route all requests for Bill's help through supervisory channels.
6. LIST-MAKING. In a spite of busy work, Helen seems to be doing ten things at once, despite a colleague's insistence that an urgent task needs priority. When confronted about the issue, Helen indicates that the project is "on the list," along with a number of other pressing priorities. Helen's rationale: I know it's important, but Jane and Dick have got me working on some crucial matters. Supervisory strategy: Set priorities.
7. UPWARD DELEGATION. Phil is asked by a colleague to handle an undesirable task. His response suggests that it's "out of his hands," "not policy," or needs the approval of his boss. Phil even suggests that he'll talk to the boss about it at some point. Phil's rationale: All I'm doing is letting my boss decide where the priorities are that's pretty reasonable, right? Supervisory strategy: Articulate your expectation that Phil will attempt to meet the genuine needs of his peers without resorting to constant supervisory consultation. When consultation is necessary, require Phil to submit recommendations beforehand.
8. ENFORCED COMPLEXITY. When confronted with a complex (and unpleasant) task, Beth delves into the planning phase with
MATERIAL HANDLING EQUIPMENT GETS THE JOB DONE!
Full line of brick and block carts and material tubs
Skidded and castered tubs available
All models priced right, and paid for in less than 30 days by elimination of tampering and spillage
CALL TODAY!
800-251-8177
MIGHTY
400 Rivers Road
Centerville, TN 37033
800-251-8177
Faxt 931-729-9977