Masonry Magazine January 2001 Page. 52
52 MASONRY JANUARY, 2001
WHAT YOUR
CUSTOMERS
& EMPLOYEES
REALLY
WANT
EMPLOYEE MO
Thousands of studies about motivation in the workplace have been conducted over the years. The famous Hawthorne Studies, a compilation of workplace research conducted at the Western Electric Company in the 1920's, provided a telling glimpse into the importance of personal attention to employees. Researchers found that, as lighting was gradually increased or as bulbs were changed on the workplace floor, productivity increased. But productivity also increased when lighting decreased. The reason: employees felt that someone was interested in their efforts, and responded