Masonry Magazine January 2001 Page. 56
Community
The customer who seeks out a particular member of your sales staff to share family news, for example, may be satisfying his need for community.
Hope
To some degree, everyone longs for a future filled with promise. Some people are especially goal-oriented, and yearn with anticipation for the rich benefits the future holds out for them. The employee who values the informal career counseling you're able to offer may well be motivated by a strong sense of hope. You may foster similar feelings among some customers or prospects by subtly reminding them of exciting new products and services that will eventually make their lives easier.
Experiences
While human beings crave some degree of consistency, most people enjoy making new friends, traveling to new places, or experiencing new activities. For some people, the need for new sensations is very powerful. Consider the customer anxious to deal with you because of an imaginative new product you're offering. Or the employee who redoubles his efforts when he's appointed to a special committee.
WITTHAUT
GERMANY
GERMAN QUALITY
ALAN
AFFORDABLE
PRICE!
GUARANTEE FOR QUALITY
Member of the German
DIAMOND TOOL
Manufacturers Association
Toll Free: 888-434-2832
Sierra Nevada Diamond Inc.
Web Site: http://www.witthaut-diamond.com
Looking for Manufacturers Reps
Seeking Experienced Sales Personnel
Power
Many researchers suggest that the leading cause of stress today is an inability on the part of people to control what happens to them. People want to feel "in charge" of their lives and relationships, make their own plans, and control the outcome of their own actions. Visualize the angry customer who, when confronted by a solicitous member of your staff, suddenly becomes courteous herself. The customer feels that her need to assume control of an unpleasant situation is being met. An employee asked to take on a difficult task may feel her need for power met when you humbly note that she can make a real difference in the success of the project.
The need to solve
problems in new ways,
to pursue new ideas,
and to create is as old
as mankind.
Altruism
Psychologists say that many people are highly motivated by a set of values or ideals larger than themselves, typically religious beliefs or philanthropic ideals. The customer who expresses great satisfaction over a portion of his payment being donated to a charity might offer an example of this. So might the employee who takes on a business-sponsored volunteer project.
WHOLESALE TO
THE CONTRACTOR
These blades are "Extremely Fast Cutting"
Long Life, Dry cut can be used wet. Blade manufactured in USA using DeBeers or G.E. Diamond. Segment height is .275, blade thickness is .125 with 1" arbor. General Purpose for cutting Brick, Block, Stone, Cured & Medium Reinforced Concrete, Tile, and other masonry materials. It's Laser Welded with Pinhole for walk behinds.
12" (retail 351.00) Special $120.00
14" (retail 429.00) Special $148.00
Bringing you innovative
masonry products since 1990
World Masonry Technologies, Inc
P.O. Box 322
Desoto, KS 66018
Email: sue@kcinter.net Phone: 913-585-3216
For Specials See http://diamondblade.tsx.org
Creativity
The need to solve problems in new ways, to pursue new ideas, and to create is as old as mankind. The employee who takes delight in coordinating pilot projects, or the customer who becomes involved in customizing his own product or service may both be motivated by creativity.
The closer you listen to employees and customers, the more you'll learn what makes them tick-and the more effectively you'll be able to motivate them. You'll quickly learn, too, that it's not just salary, fringe benefits and working conditions that motivate them; rather these tangible needs are only a small part of a mosaic of deep-seated needs and desires that shape the actions of the people around you.
GLASS
BLOCK
THE MOST COMPLETE
STOCK OF GLASS BLOCK
IN NORTH AMERICA
• 150 PATTERNS
• 12 COLORS
• 24 SIZES
• ALL MAKES, TRIMS
• IMMEDIATE DELIVERY
LOWEST PRICES
6x6 $1.49
8x8 $1.69
GLASS BLOCKS
UNLIMITED
800-992-9938
FREE BROCHURES
56 MASONRY - JANUARY, 2001