Masonry Magazine November 2001 Page. 9
While total quality programs may involve complex techniques and procedures, the end result counts most.
Superior performance means 100% adherence to standards.
Superior performance in a quality-driven organization has little to do with timeliness of reports, "positive attitude," or other conventional attributes of performance appraisal. Superior performance means zero errors. It means the relentless pursuit of perfection.
There's no buck passing.
In most organizations, individuals are dependent on co-workers, vendors or staff specialists for project support. And in many organizations, individuals are quick to avoid responsibility for problems when "someone else" makes a goof. In a quality-driven organization, each individual is responsible for attacking problems, even problems they don't cause.
Individuals are accountable.
In a quality-driven organization, recognition and reward are based strictly on the bottom line achievements of the individual.
Training is crucial.
Employees are not left to fend for themselves in a quality-driven organization. They are trained in the "culture of quality," quality control processes, team building and evaluation. And training doesn't stop once the employee learns the basics. It continues through quality team meetings, monitoring, mentoring and intensive workshops. The quality-oriented manager knows that the dollars spent on training programs, quality circles and review programs are much less expensive than the cost of gaining or losing customers.
Quality is quantified.
A quality-driven organization makes the notion of quality real by quantifying standards, results and work processes. An investment of time and money in standards measurement results in unambiguous expectations, and a clear understanding of those expectations by everyone in the organization.
Individuals are encouraged to suggest and institute change.
Whether (more on next page)
The Smart Masonry "Clean-Out" System
Patented ABS plastic T-Bolt, re-usable Nut & re-usable Transparent Window
Grout flow can be visibly monitored through the transparent "Window" virtually eliminating the problem of un-filled or honeycomb cells.
No damage to face of block. (No nails!)
Fixing voids after removal of plywood covers can cost thousands of dollars.
No more blow-outs.
Cheaper Than Plywood & Nails
Eliminates costly bow outs that require chiseling and grinding.
Advanced Placement
Allows for readiness to pour immediately after inspection.
• T-Bolt & Nut can also be used with Plywood Covers.
Quick Installation
Can be installed & removed in seconds, vastly reducing labor costs.
Are you high lift grouting? You should be!
Studies actually show a 25%-30% increase in productivity when high lift grouting as opposed to low-lift grouting.
For more information (Free Video & Brochure) on the revolutionary Smart Masonry Clean-Out System & High Lift Grouting, call
Smart Masonry Products • 1-800-858-5995
WDP
Consulting Engineers
Specialists in masonry, concrete, materials, design, and diagnosis of problems.
Structural Engineering
Materials Testing
Repair & Restoration
Litigation Support
Product Evaluation
Research
Nondestructive Testing
Laboratory Facilities
Water Penetration Testing
Failure Investigation
Forensic Engineering
8832 Rixlew Lane
Manassas, Virginia 20109
Phone: (703) 257-9280
5555 N. Lamar Blvd., Suite K109
Austin, Texas 78751
Phone: (512) 467-8830
Internet: www.wdpa.com
WITTHAUT
GERMANY
GERMAN QUALITY
AT AN
AFFORDABLE
PRICE!
GUARANTEE FOR QUALITY
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DIAMOND TOOL
Manufacturers Association
Toll Free: 888-434-2832
Sierra Nevada Diamond Inc.
Web Site: http://www.witthaut-diamond.com
MASONRY NOVEMBER, 2001 9