Masonry Magazine March 2002 Page. 3
Volume 41, Number 3
MARCH 2002
MASONRY
THE OFFICIAL PUBLICATION OF THE MASON CONTRACTORS ASSOCIATION
OF AMERICA
features
# COVER STORY
Meet Bill McConnell ......28
A Conversation With The Newly Elected President of the Mason
Contractors Association of America.
Conflict: How Well Do You Manage It? ......8
Conflict is part and parcel of business life today. Yet, if conflict is not managed effectively, it can turn into a destructive force, wreaking havoc on working relationships and souring the achievement of important business goals. Take the conflict quiz and find out how effectively you manage and resolve conflict.
The Benefit of Written Warranties ......14
Written warranties can provide some practical benefit to the owner and design professional, provided that he or she understands how to take advantage of these benefits. This article will illustrate how to recognize and benefit from those written warranties.
2001 Report of the President. ......20
Departing MCAA President Richard M. Johnston gives us an overview for the 2001 year in the areas of membership, codes and standards, workforce development, public affairs and the future of the masonry industry.
Managing Trust: A Manager's Guide to Success ......34
How much do you trust your staff and why does it matter? What if we could do away with the controls and trust each other to do our best? Author Jody Urquhart explains why trust affects your company's bottom line.
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