Masonry Magazine March 2002 Page. 9
17. I avoid "preaching" or "moralizing" when I'm working to resolve conflict.
3 2 1 0
18. Whenever I can, I try to get the individuals involved to reduce the conflict to one or two simple issues.
3 2 1 0
19. Agreements that I foster set standards and guidelines that will help minimize unproductive conflict in the future.
3 2 1 0
20. When attempting to resolve conflict, I emphasize the value of team spirit and cooperation.
3 2 1 0
21. I tell people around me that I expect them to be open to amicable discussion on a wide variety of issues.
3 2 1 0
22. When discussing problems or contested issues, I display a calm demeanor.
3 2 1 0
23. I keep abreast of conflict resolution techniques, and encourage others to do the same.
3 2 1 0
24. When encountering a new conflict, my first reaction is to listen.
3 2 1 0
25. When I'm involved in a heated conflict, I'm quick to impose a "cooling off" period on everyone involved.
3 2 1 0
26. I look for ways that everyone involved in a conflict can come out a "winner."
3 2 1 0
27. I thank and recognize people around me who practice calm and methodical conflict resolution techniques.
3 2 1 0
28. I don't hesitate to ask individuals involved in a conflict to engage in "fact-gathering" exercises before discussion begins.
3 2 1 0
29. I use my authority to curb outbursts and modify poor listening skills during discussions.
3 2 1 0
30.I always maintain an "open door" and "open listening" policy toward colleagues and subordinates.
3 2 1 0
Finished? Total your score. If you earned 75 or more on the conflict quiz, great! You display highly effective conflict management skills and, chances are, people feel quite comfortable calling on you when it comes to resolving contested issues in the workplace.
If you scored between 55-74, you understand, and practice many time-tested conflict management skills. Keep learning and keep practicing. You're well on your way toward a mastery of these important business skills. If you scored between 35-54, you're slowly getting a handle on conflict management. Be conscious of your behavior at work each day, read up on conflict resolution techniques as much and as often as you can, and consider attending a seminar on this important subject.
If you scored below 35, don't fret. You've got some learning to do, but with the help of a seminar, a trusted colleague or supervisor and, perhaps most important of all, constant attention to the finer points of listening and compromise, you can master these skills.
Whatever your score, always be aware of the presence-and the value of conflict in the workplace. Equally important, be aware that conflict must be guided, shaped and resolved and stand ready to help make this happen!
AMERICAN LIMESTONE COMPANY
AMERICAN LIMESTONE COMPANY
QUARRIERS OF BEAUTIFUL LIMESTONES
MANUFACTURERS OF ALL
ARCHITECTURAL ELEMENTS
ESPECIALLY KNOWN FOR OUR
ALC-2000 INSTALLATION
SYSTEM AND
STANDARDIZED ARCHITECTURAL
COMPONENTS
Masons report savings of
50% or more in installation
cost and saving of 20%
or more in stone cost
visit our website at
WWW.AMERICANLIMESTONE.COM
PHONE: 214.747.2636 FAX: 214.747.2639
1905 Marilla street, Dallas, TX 75201
Design by Drafting and Design Solutions Nov 2001
MASONRY MARCH, 2002 9