Masonry Magazine March 2002 Page. 34
MANAGING TRUST
A manager's guide to success
By Jody Urquhart
How much do you trust your staff and why does it matter? Trust affects the bottom line - the way you treat employees is the way they will treat customers. If it's acceptable that a company or manager doesn't have to keep promises, then you can almost guarantee employees won't be keeping promises to customers either.
You've heard this before, "People do business with people they trust." A customer's trust in a company starts with a company's trust in its employees. As Lance Secretan says in Reclaiming Higher Ground, "Our society is suffering from truth decay." He goes on to suggest that, especially in teams, telling the truth is essential.
"If the members of a symphony lie to each other, they will play awful music," (more on page 36)
34 MASONRY MARCH, 2002