Masonry Magazine March 2005 Page. 42
Brick and BLOCK
Mason contractors will be assured that every necessary step is taken to produce the block correctly and get the units to the job site on time.
Larry Bouchard, V.P. of Business Development for Haener Block, says, "One of the directions we've taken to really change the model of the company in a good way and overcome a lot of the past limitations that we've experienced - and I'm sure a lot of others in our particular industry have - is by going to the Haener Block Direct Program."
The Haener Block Direct Program brings an innovative customer service touch to a rare relationship - the one between invention licensee and the mason contractor.
With this program, mason contractors purchasing 10,000 block or more will order the unit through Haener Block, the licensee, rather than the block manufacturer. Haener Block then ships the molds to the closest reputable block manufacturer with precise instructions on how exactly to make the block required. If the manufacturer has never produced Haener Block before, a quality control inspector from Haener will be present on site to make sure everything goes smoothly and the product lives up to Haener's expectations. By having Haener Block oversee the order, mason contractors will be assured that every necessary step is taken to produce the block correctly and get the units to the job site on time guaranteed. Haener will also provide the ultimate source of education and information for the mason contractors and their crews on the proper installation techniques of their product.
"So we'll be hands-on in the quality control process and hands-on in educating the mason contractor," says Bouchard. "If a mason contractor hasn't used our system, we'll send them to the work site to train the trainers and the masonry staff so they can use the product and they can train others to use it if they like to. So our quality control not only goes over the manufacturing but to the building of the project itself."
But the advantages don't stop there... "The most exciting thing is now we have the means to deliver block almost anywhere in the country," Bouchard explains. "Haener Block started out with four locations in California and Arizona, and we've got one manufacturer in the Midwest, on the East Coast, in Hawaii and Alaska, and we're about to pick up two more on the East Coast. But that leaves a lot of people out, particularly for people who are doing large projects that are looking to build in various localities. They want a product that they can rely on to be available wherever they want to do their project. So that means the larger masonry contractors that have
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