Masonry Magazine October 2012 Page. 50
INDUSTRY NEWS
Foster Auditorium and Malone Hood Plaza on the campus of the University of Alabama in Tuscaloosa, Ala.
University category - The
University of Alabama
The University of Alabama is a truly beautiful campus. A visitor to the University of Alabama would have a difficult time finding a building on campus not built of masonry. The University of Alabama campus should be applauded for its extensive and impressive use of masonry.
Written by Tim O'Toole, MBA
Nissan Forklift
Service Excellence
Award Winners
Nissan Forklift Corp. announces the winners of its Service Excellence Program (SEP) Awards for the last year. The SEP is designed to reward and recognize those Nissan Forklift dealers who have achieved the highest standards of aftermarket service.
Nissan Forklift's SEP was established in 1995. Its ongoing mission is to provide a comprehensive program for its dealer service network that is based on implementation of best-in-class principles covering technical and customer service practices. Through SEP, Nissan Forklift recognizes those dealers who cultivate an environment for delivering a truly exceptional customer experience, and ultimately achieve a competitive advantage in the markets they serve.
Service Excellence Program
Nissan Forklift dealerships that participate in the Service Excellence Program meet standards across seven main categories, including business planning, employee competence and customer satisfaction. The standards in each area result in Nissan Forklift dealerships that provide more efficient work order processing and billing, well-trained and certified technicians as well as overall quality products and services for their customers.
Those dealers who excel across the categories are rewarded for their efforts by achieving one of the program's three levels of awards: Gold, Silver and Bronze.
Service Excellence Award
Winners 2011
**Gold Level:**
* Equipment Depot in Mechanicsburg, Pa.
* J.M. Equipment Inc. in Manteca, Calif.
* New England Industrial Truck Inc. in Woburn, Mass.
* Nissan Forklift of Michigan in Grand Rapids, Mich.
* M & L Industries in Metairie, La.
**Silver Level**
* Adobe Equipment LLC in Houston, Texas
* Buffalo Materials Handling in Buffalo, N.Y.
* Handling Systems in Phoenix, Ariz.
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