Masonry Magazine December 1995 Page. 27
Evaluating Program Effectiveness
To measure the effect of their program, a system for evaluation should be part of your overall plan. A before and after measurement is ideal. For example, study your telephone logs for the past twelve months to determine the types of inquiries you're fielding. Categorize them according to type of caller, reason for call, and disposition of call to create baseline measurements.
After your plan is executed, track the same information for the next twelve months.
If you have no prior data, monitor calls for six months prior to implementation of your plan to establish baseline measurements. You may wish to set up a dedicated phone or fax line to handle calls during this period.
FMI Corporation, management consultants to the construction industry, is located at 1515 Glemeood Avenue, Raleigh, NC 27612. Phone: 919/787-8900.
SHARING
THE
SALVATION IS CARING
ARMY
How Do You Impress Them?
MANAGERS ARE NO longer watchdogs, police officers or slave drivers. Today, they must be coaches, facilitators and cheerleaders. To cope with this change, managers should:
Realize that younger workers want jobs they feel have meaning and a larger purpose than just getting a paycheck.
Consider the recent National Study of the Changing Workforce. The top three things people listed as most important in deciding to take a job were open communication, effect on personal and family life and the nature of the work.
Take very seriously the task of sharing information with all employees. Tell them what you know when you know it.
Involve employees in decisions that affect them. Better yet, whenever possible let them make the decisions.
Allow for greater flexibility and autonomy in individual jobs to account for non-work needs. A little flexibility in working hours can go a long way in making employees' lives less stressful.
Let employees know why what they do is important. Help them to develop skills that can make them more valuable.
Show employees, in as many ways as possible, that you appreciate their efforts.
Source: Jennifer Aquino, 1044 Manchester Drive, Cary, NC 27511, with Permission from Communication Briefings.
Donna L. Dobberfuhl, NSS
"History of Theatre", 30° H
Johnson County
Community College
Donna's current sculpted brick design for Biscayne (Florida) National Park includes the area's flora and fauna qualities and historical vignettes. The new 200' serpentine sculpture features cast bronze and tile accents. A member of the National Sculpture Society, Donna's MFA degree is from the New York Academy of Art.
Portfolio available:
Sculptural Designs
202 Fir Dale, Suite 104
Converse, Texas 78109-1340
(800) 397-1452
We
Belong
On
Your Job
Site
For More
Information
Call:
612-490-1665
SPEC MIX
SPEC
SPEC MIX
US. PATENT 4.566.82
MASONRY-NOVEMBER/DECEMBER, 1995 27