Masonry Magazine November 2001 Page. 26
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MOTIVATING/continued from page 24
pect to go full speed back to normal. She says, "You may feel unusually tired or listless. Do what you can to regain your balance and take on usual tasks. Eat properly, take a walk, visit friends, get enough sleep, go to work and begin focusing your thoughts elsewhere." Call her at 800-701-9782.
For the people that tend to be more emotional, they express their feelings. But, for people that keep their feelings bottled up inside daily, they could be teetering on the breaking point. The key message in this article is: To keep your valued employees, it is crucial that you help them in the way THEY need help rather than how YOU think they need help. Please stop now and cement this idea in your head. Acting on this understanding is what will make the difference between high and low productivity in these difficult times.
It would also be helpful for you to have an understanding of the heritage, generational and historical culture of your employees. If you are a middle age Anglo and all of your employees are middle age Anglos, and from the same small town, that is one thing - but more likely, there will be a generational and cultural mix. There is never a one size fits all solution for people of different heritage and generations, yet sometimes there can be some general solutions that will help many.
As example, Carlos Conejo, author of Motivating Hispanic Employees, says that in times of stress, Hispanic employees
"Many people, and not just in urban environments, are also truly questioning their safety and security."
need to be more involved in decision-making and problem solving. He suggests that you open more widely your channels of communication with your Hispanic employees. Call Carlos at 805-494-0378.
John Alston, CSP, CPAE is a distinguished and much respected motivational speaker. He helps people to rejuvenate themselves through a newfound awareness of their own potential. He is also an African-American. He suggests that in turbulent times, you help all your employees to grow as they are trying to deal with anxiety. He believes this will motivate employees to continue working for their employer. John also suggests that you should be crystal clear on the mission of your organization. In turbulent times, John suggests that things are happening so quickly that what worked last week might not work this week.
John says that for African-American employees, especially in turbulent times, you need to be clear on how they operate and what they see as valuable. Help them to build camaraderie in the workplace and reward their performance. Call John at (800) 200-9225. On the topic of rewarding your employees, see my article titled Praise for a Job Well Done at http://www.rigsbee.com/ma9.htm. In the article, I offer ideas on 50 no cost and low cost employee recognitions.
Corporate psychologist, Dr. Barton Goldsmith suggests that to help your employees in turbulent times, you must understand the grieving process. He says, "After a significant
26 MASONRY NOVEMBER, 2001