eVoice to Help Small Construction Businesses Run Efficiently

As construction professionals get back to work, the industry still faces challenges, including increased competition and rising costs. eVoice, a virtual phone service offered by j2 Global Inc., understands that business communications with customers, vendors and employees is vital to success. Every missed call is a missed opportunity. Having the right business phone system will give a construction owner a competitive edge and increase the chances of gaining more customers, by providing a more professional face to callers and ensuring that every phone call is answered and managed correctly.

1. Build your reputation with a solid first impression. Reputation means a lot in the construction industry, where clients are making decisions to spend thousands, or even millions, of dollars on a project. Customize your professional greetings and voice mail message for clients, vendors and partners so the right messaging goes to the right person every time.
   
   
2. Rewire your land line phone to the cloud. Cloud-based phone systems, also known as virtual phone systems, provide professionals with a phone number that routes to wherever you are – cell phone, home or office – making it easier than ever for clients to reach you 24/7. Set up “voice to text” so voice mails are transcribed to a text message or email. Messages can then be read discreetly while in a meeting or when on a noisy jobsite, where it may be hard to hear. 

3. Cut down on mobile bill shock. Using the power of VoIP helps construction professionals stay connected in service dead zones and more importantly, to cut down on mobile phone bills. A virtual phone system with a VoIP app automatically transfers calls from your network carrier to the Internet whenever WiFi is available – and that means free minutes and better coverage.

4. Hit the nail on the head every time with call recording. Multitasking is a construction professional’s lifestyle and answering calls while on the job or moving between sites can make it hard to track important details from a client. Recording calls to catch the specifics of a new room addition project or a counter design is critical to keeping clients happy and remaining within budget. With the push of a button, virtual phone systems record calls to get the details right the first time, avoiding what can often times turn into costly miscommunication with clients.

5. The must-have power tool: your smartphone. Managing your calls can be a full-time job and construction professionals don’t have the time, especially now during the busy summer months. Taking advantage of all of the features a virtual phone system can offer like call routing, call screening, multiple extensions, personalized greetings, voice to text, and more, turns a smartphone into a 24/7 virtual assistant.